Service: Sustaining

Basic menu:

• Man on Site (with different options)
• PM specific
• Emergency down

Add-ons:

• Escalation support
• Process support
  • Customer qualification
  • Process integration
• PM packages with parts
• After hours and weekend support
• Specific tool improvement initiatives
• Tool performance tracking with improvement suggestions
• Tool fingerprinting
• Fleet matching
• OJT

Contact Information:
Bob Carson
Service Business Administrator Manager
Hitachi High Technologies America, Inc.
Office: (972) 615-9035
Email: robert.carson@hitachi-hta.com